KEY VOCABULARY
REVISION
These are the solutions for exercise: A) Classify these words under the following categories
Possible specific solutions: exchange, refund, replacement, credit note, repair
Proofs of purchase: invoice, credit card statement, bank statement, guaranty, warranty, receipt
Service providers: seller, trader, manufacturer, staff, supplier
Generic names for things you buy or sell: merchandise, goods, item, and article
Generic names for compensating a client: compensation, remedy, resolution, solution
This is the most important vocabulary from B) Bubble game
Problems with a product: not fit for purpose/ misdescribed /faulty / out of order / broken down / malfunctional / low standard / damaged / missing parts.
Words related to rights and duties: to be entitled to / to be (legally) obliged to / to take responsibility for / to take (further) action / to carry the blame / to blame / to go to court / provide with a remedy/ claim compensation
Complainer’s points: refuse to pay / to demand / to be entitled to a complete (full) refund / inconvenience / get money back / shipping costs.
Possible problems for customer: supplier passes the buck (the hot potato) / overcharged.
Other: At our expense/ at no cost to/ retailer.
